In order to process the return of merchandise, there are criteria that must be met and procedures that must be followed. If merchandise is sent back to us incorrectly, or if the returned merchandise does not meet the required criteria, it will be shipped back to the sender at the sender's expense.
If you would like to return merchandise to us, please send an email to email@example.com before sending back the items. Please do not attempt to ship merchandise to the YesImprint mailing address, as packages cannot be accepted at this location. Instructions for returning merchandise will be provided by a YesImprint representative.
If the merchandise was damaged when you received it, please retain all packaging materials. We will not be able to file a claim if these materials are disposed of.
Most of our imprint methods are permanent, so returned merchandise cannot be re-imprinted and sold to new customers. For this reason, merchandise may ONLY be returned for the following reasons:
Returns must be arranged within 30 days of your receipt of the merchandise. The risk of loss for the item(s) being returned is with you until the merchandise arrives at our returns office.